Q. Which iPad models is this product compatible with?
A.
This product is exclusively compatible with the following models:
- iPad Pro 2024 (M4)
- iPad Pro 2025 (M5)
Please Note: This product is not compatible with standard iPad, iPad Air, or previous generations of iPad Pro.
Q. How do I install or remove the case? Is there a tutorial video?
A.
Please follow the instructions provided in the packaging. We have also prepared a step-by-step tutorial video below for your reference.
Please Note: Due to the ultra-slim design, please do not use excessive force during installation or removal to avoid damaging your device or the case.
Q. What materials are used? Will the case scratch my device?
A.
The main body is crafted from premium Aramid Fiber with a skin-friendly surface coating. All edges are finely polished. Under normal usage conditions, the case will not scratch or damage your device.
Q. Is this case drop-proof?
A.
This case is designed with a focus on extreme lightness, elegance, and a comfortable grip. It provides protection against daily scratches, scuffs, and minor bumps. It is not intended for heavy-duty drop protection.
Q. Does it show fingerprints easily? How should I clean it?
A.
The surface features a special coating for an enhanced tactile feel. Depending on individual skin oils or the use of lotions, fingerprints may appear. These can be easily wiped away using a damp cloth or an alcohol wipe.
Important: Avoid using corrosive or abrasive cleaners, as they may damage the surface coating and affect the appearance and texture.
Q. What is the difference between this and the previous MagEZ Case 2?
A.
This generation has been upgraded to a Full Aramid Fiber</span> construction (containing only essential trace amounts of metal).
- By removing the built-in magnets, we have achieved an even more extreme slimness.
- Specifications:
- Weight: ~44–45g (11-inch); ~52–53g (13-inch)
- Thickness: 0.6m
Q. Is it compatible with screen protectors?
A.
Yes, this product is compatible with most mainstream screen protectors on the market.
Q. Is it compatible with camera lens protectors?
A.
No. This case features an integrated, precision-molded ""volcano"" style camera ring that fits snugly around the lenses to provide protection without the need for additional lens covers.
Q. Is it compatible with the Magic Keyboard?
A.
Yes. The ultra-slim design includes built-in metal contact points, allowing you to use your Apple Magic Keyboard directly without removing the case.
Q. Does it affect Apple Pencil attachment or charging?
A.
No. The case does not interfere with any Apple Pencil functions, including magnetic attachment, wireless charging, or pairing.
Q. Can it be used with the PITAKA MagEZ Folio 2?
A.
Yes, it is compatible with the MagEZ Folio 2. Please ensure that the Folio 2 size matches your specific iPad Pro model.
Q. Is it compatible with PITAKA tablet stands and charging stands?
A.
MagEZ Stand (Non-charging):Since this case does not have built-in magnets, it cannot attach directly. It requires the use of a specialized magnetic sticker.
MagEZ Charging Stand:This product does not support wireless charging via the charging stand.
Q. Why doesn’t my iPad charge when the Magic Keyboard is closed?
A.
When the Magic Keyboard is closed, its hinge may slightly press against the case, causing the charging connectors to disconnect. This may prevent the iPad from charging via the keyboard.
This only occurs when:
* The keyboard is closed, and
* Charging is done through the Magic Keyboard
What to do:
* Keep the keyboard open when charging via the Magic Keyboard for a stable connection
* Or charge directly through the iPad’s USB-C port when closed
For more FAQs, please visit our
FAQ Center.
